Frequently Asked Questions

By Tri Man - 04 Apr 2012.

General / Training Diary / Routes / Events / Training Plans / Leaderboards / New Features

General

How do I Register?
There are two ways to register. Firstly, you can register using our own simple, secure registration system. Click on the register link that can be found towards the top of the right side of the site; enter your email address and a password; confirm your agreement to our Terms & Conditions (you can click on the link to view them); type in the captcha code and click Sign up. 

Although you will be able to access the site immediately, you will need to click on the link in the verification email that we send you to continue using all features on future sessions (keep an eye out for our email in your inbox, and if it’s not there in a few minutes, try checking your Spam box). 

Alternatively you can click on the Facebook link and register using your Facebook ID.

Will my information be secure?
YES!  We only ever transmit your sensitive personal data in an encrypted form using SSL (secure socket layer). All data is backed up daily and stored in multiple secure data centers.

How do I login?
Once you are a registered member, there are two ways that you can login. Firstly, you can securely login by entering your email address and password in the login box on the right hand side of the site and clicking sign in. Alternatively you can click on the Facebook link and login using your Facebook ID.

What if I have forgotten my password?
Not a problem. Click on the forgotten password link in the login box on the right hand side of the site. Enter the email address you used to register with the site and we will send you an email with an access link (keep an eye out for our email in your inbox, and if it’s not there in a few minutes, try checking your Spam box). Once you are logged in, you can visit your profile settings and change/re-enter your password.

How do I logout?
You will automatically be logged out of the site if you are inactive for over half an hour. If you want to logout earlier, simply click on the sign out link on the right hand side of the site.

How can I change my profile settings?

Log onto the site and click on the my profile link on the right hand side of the site. In your profile you can add/edit personal data (name, time-zone, location, privacy settings, upload a picture of yourself); settings relating to your training log (day of week log starts, imperial/metric, date and time display); and you can edit your email address and password. You can also add equipment into our equipment tracker.

How can I cancel my account?
Log onto the site and click on the "Settings" link that can be found in the dropdown menu under your Name/Profile link in the toolbar at the top of the website. Click on the "Delete Profile" tab and if you’re absolutely sure you want to delete your account and all your training data, click on the delete member link. Warning - This action cannot be reversed!

How can I report a problem or technical issue?
Log onto the site and click on the helpdesk link that can be found on the right hand side of the site or in the footer. Submit a helpdesk ticket telling the administrator of the site about the issue or problem you have. The Administrator of your site will then be able to investigate and respond to you – you will receive an email notification once your Administrator has replied to your helpdesk ticket.

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