Frequently Asked Questions

By Tri Man - 01 Jul 2016.

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General

How do I Register?
If the administrator of your website has allowed open registrations (meaning anyone to join your website), you will see a Register button at the top of your website. Click on this button, enter your name, email address and a password; confirm your agreement to the website’s Terms & Conditions (you can click on the link to view them); when you’re ready, click Sign up.

Although you will be able to access the site immediately, you will need to click on the link in the welcome/ verification email that we send you to be able to use all website features (keep an eye out for our email in your inbox, and if it’s not there in a few minutes, try checking your Spam box). Please also note that the administrator of your website may have selected to choose to approve all new registrations – in this case, you will not be able to log into the website until your registration has been approved.

If the administrator of your website has chosen to allow registration by invitation only, you will NOT be able to see the Register button at the top of your website. You will need to contact your website administrator and ask them to send you an email invitation. Once you have received your invitation to join the website (keep an eye out for our email in your inbox, and if it’s not there in a few minutes, try checking your Spam box) click on the link in the email and follow the onscreen instructions.

Will my information be secure?
YES! We only ever transmit your sensitive personal data in an encrypted form using SSL (secure socket layer). All data is backed up daily and stored in multiple secure data centers.

How do I login?
Once you are a registered member, click on the login button at the top of the website; enter your email address, password and click on Login.

What if I have forgotten my password?
Not a problem. Click on the forgotten password link you can find on the login page, enter the email address you used to register with the site and we will send you an email with an access link (keep an eye out for our email in your inbox, and if it’s not there in a few minutes, try checking your Spam box). Once you are logged in, you can visit your profile settings and change/re-enter your password.

How do I access my profile page and training log?
Once you are logged, at the top of the website you will see your name and a dropdown menu which you can use to access your personal pages including your profile and private training log.

How can I change my profile settings?
Log onto the site and click on the Settings link in the drop down menu at the top of the website. In your profile you can add/edit personal data (name, time-zone, location, privacy settings, upload a picture of yourself); change settings relating to your training log (day of week log starts, imperial/metric, date and time display); and you can edit your email address and password.

How do I logout?
You will automatically be logged out of the site if you are inactive for over half an hour. If you want to logout earlier, simply click on the sign out link you will find in the drop down menu at the top of the website.

How can I cancel my account?
Log onto the site and click on the settings link in the dropdown menu at the top of the website. Click on the delete profile link and if you’re absolutely sure you want to delete your account including all your training data, click on the delete member link. Warning - This action cannot be reversed!

How can I report a problem or technical issue?
Log onto the site and click on the helpdesk link that can be found in the dropdown menu at the top of the website or in the footer. Submit a helpdesk ticket telling the administrator of the site about the issue or problem you have. The Administrator of your site will then be able to investigate and respond to you – you will receive an email notification once your Administrator has replied to your helpdesk ticket.

Can I feed in my ideas for improving features and creating new features?
Absolutely, we welcome feedback from you! The best way to tell us your thoughts and ideas is by logging into your website and clicking on the helpdesk link that can be found in the dropdown menu at the top of the website or in the footer. Submit a helpdesk ticket telling the administrator your feedback and he/she can forward the ticket onto our product development team.

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